Terms of Service

Last updated: February 28, 2026

Age Requirement: You must be at least 18 years old to use SolM8.

1. Acceptance of Terms

By accessing or using SolM8.ai and related services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service.

2. Eligibility and Accounts

You must be 18+ and legally able to enter a binding agreement.
You are responsible for account security and activity under your account.
You must provide accurate account information and keep it updated.

3. Service Description

SolM8 provides AI companion features including text chat, voice calls, media experiences, and account-based personalization. Features may vary by plan and may change over time.

4. AI Nature and Safety Boundaries

The companion is an AI system, not a human being.
Outputs can be incorrect, incomplete, or inappropriate.
Do not rely on SolM8 for medical, legal, financial, or emergency advice.
If you are in crisis, contact emergency services (911) or 988 in the United States.

5. Acceptable Use

You agree not to use SolM8 for unlawful or abusive behavior, including:

Illegal activity or content.
CSAM, exploitation, non-consensual sexual content, or violent abuse content.
Harassment, threats, hate-based abuse, or coordinated abuse.
Automated scraping, model extraction, reverse engineering, or service disruption attempts.
Bypassing bans, anti-fraud controls, or abuse-prevention systems.

6. Billing, Subscriptions, and Free Promotions

Paid features are billed through Stripe and may auto-renew until canceled.
Promotional offers (including first-month-free discounts) are limited and may be changed or removed.
You can cancel from your account dashboard; cancellation applies to future billing periods.

7. Refunds and Chargebacks

Except where required by law, fees are generally non-refundable once service has been delivered. We may review refund requests case-by-case. We may deny refunds or terminate accounts for abuse, including repeated multi-account promo abuse or fraudulent payment behavior.

8. Communications Consent

By using voice and telephony features, you consent to receiving AI-generated calls, messages, and related service notifications. Carrier rates may apply.

9. Content, Data, and Feedback

You retain rights to your original user inputs, subject to rights needed for service operation.
You grant SolM8 permission to process your content to operate, secure, and improve the service.
Feedback may be used to improve SolM8 without obligation to you.

10. Intellectual Property

SolM8 branding, software, site design, and service components are protected by intellectual property laws. You may not copy, distribute, or create derivative works without permission.

11. Suspension and Termination

We may limit, suspend, or terminate access for violations of these Terms, abuse, fraud risk, legal compliance reasons, or security reasons.

12. Disclaimers

The service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law, SolM8 is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for emotional distress claims arising from AI interactions. Aggregate liability is limited to the amount you paid to SolM8 in the three months before the event giving rise to the claim.

14. Indemnification

You agree to defend and indemnify SolM8 from claims arising out of your misuse of the service, violation of these Terms, or violation of law or third-party rights.

15. Dispute Resolution and Governing Law

Before formal action, you agree to attempt informal resolution by contacting us. If unresolved, disputes are governed by Delaware law, with venue and dispute handling subject to applicable law and any enforceable arbitration provisions.

16. Changes to Terms

We may update these Terms. Material changes will be posted here with a revised date. Continued use after updates constitutes acceptance.

17. Contact

Questions about these Terms: [email protected]

Related policy: Privacy Policy