Privacy Policy

Last updated: February 28, 2026

1. Scope

This Privacy Policy explains how SolM8 collects, uses, shares, and protects information when you use SolM8.ai and related services.

2. Information We Collect

• Account data: email, authentication identifiers, profile settings.
• Conversation data: chat messages, AI responses, and transcript-derived memory context.
• Voice/call metadata: call duration, timestamps, provider session IDs, and quality logs.
• Usage and device data: browser type, app events, IP, approximate region, fraud/security signals.
• Billing data: subscription and transaction records from Stripe (we do not store full card numbers).
• Support communications: emails and support requests you send us.

3. How We Use Information

• Operate and improve AI companion, voice, and account features.
• Authenticate users, prevent fraud, enforce safety policies, and secure the platform.
• Provide billing, account notices, receipts, and service-related communications.
• Monitor performance, debug incidents, and maintain service quality.
• Comply with legal obligations and valid law-enforcement requests.

4. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, session continuity, security, and analytics. We also use anti-bot controls (such as Cloudflare protections) that may set technical cookies.

5. Sharing and Service Providers

We do not sell personal information. We share data only with processors needed to run SolM8, including:

• Stripe for billing and subscription processing.
• Cloudflare for hosting, edge security, and performance.
• Firebase/Google Cloud for authentication and storage services.
• Telephony and voice providers used to deliver call features.
• AI service providers needed to generate responses and media experiences.

6. Data Retention

• Account and conversation data are retained while your account is active.
• Security and operational logs are retained for limited periods based on risk and operational needs.
• When you request deletion, we remove or anonymize data in accordance with legal and operational requirements.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or export certain personal data, and to object to or limit specific processing. You can also request account deletion from your settings or by contacting support.

8. Security

We use layered technical and organizational controls designed to protect information, including access controls, encryption in transit, provider-level security controls, and anti-abuse monitoring. No system is perfectly secure, so we cannot guarantee absolute security.

9. International Transfers

Your information may be processed in the United States and other jurisdictions where our providers operate. We use commercially reasonable safeguards for cross-border processing.

10. Children

SolM8 is for adults 18+. We do not knowingly provide services to minors. If we learn an underage user account exists, we remove it and associated data.

11. Policy Updates

We may update this policy from time to time. Material changes will be posted on this page with an updated date.

12. Contact

Privacy requests and questions: [email protected]

Related policy: Terms of Service